Quilt Store Quality at Outlet Prices

Customer Service

Out of Stock and Back Orders

Because we carry hard to find and out of print items, we usually cannot replace an item when it is out of stock. So if you like it, you better buy it! We will only back order items that we can guarantee will be available (solids, books, patterns, etc.)

We try to be as accurate as possible with our represented inventory, but sometimes we the amounts may not be up to date. We may run across a defect that cannot be sold, and we are a little generous with our cuts so we don't get 15 yards out of a 15 yard bolt. If we do find that your order cannot be completely filled, we will contact you and give you the options of canceling the entire order, removing the out of stock item, or possibly accepting a lower quantity of an item.

Shipping & Delivery

Shipping is free on orders $50 and over. $6 for all under $50. Sorry we only ship to US addresses. Orders are usually cut, packed and shipped within 48 hours. This may be longer due to weekends and holidays. Orders are shipped USPS and should be received 2-3 business days from the ship date, but that cannot be guaranteed

Sales Tax

Sales Tax of 7% is charged for shipments to the state of Iowa

Returns & Replacements

If you are not happy with your purchase we would be glad to refund your money. Send the fabric with a copy of the original invoice to PO Box 30, Brooklyn IA, 52211. Returns will be accepted within 30 days of purchase date. Fabric must be returned in original condition and may not be washed, cut, sewn or altered in any way. Any fabric with a smoke or other odor will not be accepted for return. Shipping and handling charges are usually not included in a refund, unless it was our mistake. We respect and protect the copyrights of pattern designers, therefore we cannot accept returns on patterns and books.

Pricing & Promotions

We try to be as accurate as possible with our displayed prices. We reserve the right to change prices at any point in time, and to issue corrections for pricing errors. Promotions are only available for limited times and will only be honored during that time.

Viewing Orders

Registered users can view any existing or past order by going to the My Orders section of your account

Updating Account Information

See the My Account page.

Order By Phone

Sorry, at this time we only take orders through our web store, not by phone

Any Questions?

Send us an email: support@brooklynfabric.com. Or use our Contact Us Form